This policy sets out the basis on which any personal information Clinicare Supplies (‘we’ or ‘us’) collect from you via www.clinicaresupplies.com or www.clinicaresupplies.co.uk (‘site’) or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
The data controller is Clinicare Supplies, Apex House, 96 Hopewell Drive, Chatham, Kent, ME5 7PY.
What information do we collect?
We receive information in a number of ways; either we (a) collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature, (b) from a third party such as credit reference agencies (for example to assess your credit rating) or (c) when we meet with you. We also collect data about your use of our website.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
We also Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out at https://mouseflow.com/opt-out/.
How do we use your information?
We may use the information we collect from you when we meet, when you register, purchase products, respond to a survey or marketing communication, surf the site, or use certain other site features in the following ways:
- To quickly process your queries or order transactions
- To allow us to improve our product and service offering
- To tailor our products and services to your needs
- To monitor customer traffic patterns and site usage to help us personalise your site experience and to allow us to deliver the type of and product information that is most relevant to you.
- To administer a contest, promotion, survey or other site feature.
- To notify you about enhancement to our services, such as changes to the site, new services and special offers that may be of interest.
- To manage your account - see also "Use of credit reference agency information".
Types of communications
By submitting your email address you are consenting to receive the particular piece of information you requested, as well as allowing us to send you appropriate and useful communications. This includes, but is not limited to our latest assets (for example: product guides, case studies) and promotional offers on products and services. We would also like to keep you abreast of the trade events and other initiatives we partake in.
If you are a customer of Clinicare, from time to time, we may send you product updates and news by email. These email updates will highlight products and services available to you. If you would no longer like to receive those e-mails from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
Use of Credit Reference Agency Information
In the interests of responsible lending and for security purposes we carry out searches with credit reference agencies when you register with us and further searches may be carried out before deciding whether to accept orders and/or grant further credit. The agencies record these searches. We also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties.
Information about you will be used to verify your identity and for the credit assessment of you. We may also use your information for payment recovery or fraud and debt tracing. We will pass on details of defaulting accounts to debt collection agencies.
As part of our commitment to providing the best possible service to our customers we record all telephone calls answered in our contact centres. This helps us to identify ways that we can provide you with a better service.
We record calls:
- for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate.
- for reporting on the types and numbers of enquiries we receive
- so we can find ways to simplify our service to you, and
- to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.
How do we protect your information?
We take the security of our data seriously, and have implemented strong physical and electronic safeguards to prevent unauthorised disclose or access to your information.
All reasonable precautions are taken to prevent unauthorised access to your personal information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
The personal information you provide to us is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
All payment transactions are handled by Paypal. We do not store your credit or debit card details. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Google Analytics Cookies
Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages on www.clinicaresupplies.com and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url: https://tools.google.com/dlpage/gaoptout
We use session cookies to remember your log-in and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled, then various functionality on the site will be broken. More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html.
Email Marketing Post-Click Tracking Cookies
These cookies are used to report on the pages of www.clinicaresupplies.com that have been viewed by visitors to the site who have followed links from our email marketing campaigns. This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact’s specific areas of interest.
How to opt-out, remove or modify information you have provided to us?
You can update your email preferences by clicking the link in any marketing emails you receive from us. The link will always be in the footer of the email.
You can also modify your e-mail subscriptions in the "My Account" section. Please note that due to email production schedules you may still receive emails that are already in production.
To delete all your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction to service that transaction and for record keeping.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Clinicare Supplies. It also does not include website hosting partners and other parties including credit reference agencies as stated above, who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We will disclose your personal information to couriers for them to deliver your order. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
To provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the General Data Protection Regulation Act.
Changes to this policy
This policy was last updated in May 2018.
Most web browsers allow user privacy settings to block either all cookies, or third-party cookies. Blocking cookies will, however, have a negative impact upon the usability of many websites, including this one. Please visit www.aboutcookies.org for comprehensive information on how to change your cookie settings in a wide variety of different web browsers.
The following tables describe the cookies we use on this site and what we use them for.
|PHPSESSID||This cookie is used to hold the unique session ID which is generated every time our site is visited. This cookie is deleted when you close the browser.|
|Session_ID||This retains your ID for your shopping basket. Without this cookie, you cannot add products to your basket or make any purchases.|
Cookies for Site Analytics
|Provider||Cookie name||Expires||Purpose||More information|
|Google Analytics||_utma||2 years||This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.||Read Google Analytics Safeguarding your data|
|Google Analytics||_utmb _utmc||30 minutes||These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.||Read Google Analytics Safeguarding your data|
|Google Analytics||_utmz||6 months||This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.||Read Google Analytics Safeguarding your data|
|Google Analytics||_utmv||2 years||This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.||Read Google Analytics Safeguarding your data|
|Google Analytics||_utmx||2 years||This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the Website Optimizer Help Center for more information.||Read Google Analytics Safeguarding your data|